Terms & Conditions

Last updated: October 7, 2026

Project Agreements

All projects require a signed agreement and deposit before work begins. Project scope, pricing, and deliverables are agreed upon in writing.

If your signed project agreement includes different terms, those project-specific terms govern that project, subject to applicable law.

Project Fees and Scope Changes

Pricing is agreed upon in writing before work starts. Additional features, add-ons, or scope changes may change the final price.

All scope changes and additional charges must be approved in writing before the additional work continues.

Deposit and Starting Work

A 50% deposit is required to reserve your project and production time. The deposit is non-refundable upon payment, including if the client cancels before work begins, except as described under Cancellation by PinkkardDesign or where required by applicable law.

Work will begin once:

  • The deposit is received.
  • The agreement is signed.
  • All required materials are submitted.

Final Payment and Delivery

The remaining 50% balance is due before final website access is transferred, hosting is activated, or final files are delivered.

Delivery means providing final access or transferring ownership permissions within the platform.

Late Payments

A $25 late fee may apply if final payment is more than seven days overdue, subject to the signed agreement and applicable law.

Third-Party Costs

Clients are responsible for third-party expenses associated with their project, unless otherwise agreed in writing. These may include:

  • Hosting and domains
  • Wix, Shopify, Squarespace, or WordPress subscriptions
  • App builder subscriptions
  • Paid templates
  • Plugins and integrations
  • Developer accounts
  • App store fees

Third-party providers set their own prices and renewal terms. PinkkardDesign does not control their pricing changes or subscription renewals.

Included Revisions

Each project includes two revision meetings of up to one hour each and one final approval meeting of up to one hour, unless the signed agreement states otherwise.

Included revisions may cover:

  • Layout adjustments
  • Typography updates
  • Spacing refinements
  • Text edits
  • Color refinements
  • Content placement adjustments

Work Outside the Revision Scope

Included revisions do not cover:

  • Full redesigns
  • New pages or features
  • Functionality changes
  • Advanced integrations
  • Undoing previously approved work

Redesign requests after the final approval meeting are treated as a new project or billed at the hourly rate, with written approval.

Additional work outside the defined scope is billed at $30 per hour, with a one-hour minimum and 30-minute increments thereafter. All additional work and charges require written approval.

Refunds and Client Cancellation

The deposit is non-refundable upon payment. Other project payments are non-refundable once work begins. After final work has been delivered and paid for, refunds are not offered, except under Cancellation by PinkkardDesign or where required by applicable law.

Clients may cancel a project in writing at any time. The deposit remains non-refundable, and the client is responsible for work completed up to the cancellation date.

Payments already made will be credited toward amounts owed for completed work; the same work will not be charged twice.

Cancellation by PinkkardDesign

If PinkkardDesign cancels for reasons unrelated to a client’s breach of the agreement, payments for uncompleted work will be refunded, including the applicable portion of the deposit.

If work has not begun, a full refund will be issued. Any amount retained for completed work will be itemized, and that work will be provided to the client.

PinkkardDesign may discontinue projects involving illegal activity, hate speech or harmful content, platform policy violations, misinformation, or unethical practices.

If termination results from a violation of project terms, payments already made remain non-refundable to the extent permitted by applicable law.

Project Abandonment

If no client communication is received for 45 consecutive days, the project will be considered abandoned. Payments remain non-refundable and PinkkardDesign’s obligation to continue the project ends, subject to the signed agreement and applicable law.

Payment Concerns and Disputes

Please contact PinkkardDesign first so we can attempt to resolve payment concerns in good faith. This request does not waive any rights you have under applicable law or your payment provider’s dispute process.

Questions

For questions about these terms or your project, email info@pinkkarddesign.com .